• 〒160-0022 3-14-1, Shinjuku, Shinjuku-ku, Tokyo TEL 03-3352-1111
From 10:30 a.m. to 8:00 p.m.

Welcome to Isetan Shinjuku Store!
Isetan Shinjuku Store considers food, clothing and shelter all as part of "fashion." Our goal is to provide something new every day, as the department store with the highest sales in Japan. In the spring of 2013, we had conducted a large-scale renovations to the women' s wear floor. Since then, we' ve had the attention of fashionistas around the world, so much so that apparently our store has become a must-see attraction for visitors to Tokyo. Our Park spaces are used to provide projects and promotional campaigns that are renewed constantly. Every visit, you will find a wealth of products and promotions that you can only experience right then. Find something new every day at Isetan.



The Travel time between Major Station to Shinjuku Station

Ginza 15min
Yokohama 34min
Maihama (Tokyo Disney Land) 47min
Haneda Airport 33min
Narita Airport 66min

・One min. walk from Shinjuku-sanchome stn, Tokyo Metro Marunouchi Line
・Three min. walk from Shinjuku-sanchome stn, Toei Shinjuku Line
・Five min. walk from Shinjuku stn (East Gate), JR Line
・Seven min. walk from Shinjuku stn, Odakyu Line
・Seven min. walk from Shinjuku stn, Keio Line
・Five min. walk from Shinjuku stn, Seibu Shinjuku Line
・Two min. walk from Shinjuku-sanchome stn, Tokyo Metro Fukutoshin Line
・Ten min. walk from Shinjuku Nishi-guchi stn, Toei Oedo Line

Store information





B2F Main building,
6F Main building

TAX FREE Shopping Guide

5% discount for special overseas customers
Tax-free counter




6F Main building

B2F Main building

Service Floor About service
Foreign Currency Exchange 6F Main 6 currencies (U.S. Dollar, Euro, Chinese Yuan, Taiwan Dollar, Korean Won, Singapore Dollar) can be exchanged to Japanese Yen. (Exchange machines offer services in the 4 languages of Japanese, Chinese, English, and Korean)
ATM 7F Main Visitors can use these ATMs to withdraw Japanese yen with their credit card issued overseas
free wifi area 6F Main Our free Wi-Fi service allows customers to conveniently use the Internet. Access is available in all areas of the building. Please ask the staff should you have any questions regarding how to access.
Portable charger B1F Main "ChargeSPOT" is a sharing service of portable smartphone chargers
Interpretation / Attendant Service Each floor Please ask the sales clerk to call the Foreign Customer Service. English, Chinese, Korean staff available (we may not be able to company with your shopping attendant service at times)
Coin Locker B1F Main Coin-operated lockers for 4 sizes, large and small, as well as refrigerated lockers are available. (charged)
Lost & Found 1F Parking Lost and found items can be claimed at the Lost & Found counter located in the parking lot near the Main building.
Multi-purpose restroom Main Building B1F/ 2F/ 3F/ 4F/ 5F/ 7F/ Men' s Building 6F
*Ostomate-accessible toilets are available on 5F/ 7F of the Main Building and 6F
Wheelchair 1F, B1F Main
1F Men's
Rental service for handicapped guests
Main Building 1F main entrance, Main Building 1F parking area side, Main Building B1F parking area side, Main Building B1F Meiji-dori side, Information counter on 1F of Men's Building
Baby stroller 1F Main Available nearby the 1st/ 2nd entrance on the 1F parking area side of the Main Building (for 1 - to 24-month-old infants). Please visit the B counter (lost and found counter) on 1F of the Isetan Parking, Shinjuku store for rental.
Baby rest room 6F Main Baby bed, nursing room (no male guests allowed), microwave, electric water heater, mother and infant lavatory, drink vending machine are available on 6F of the Main Building.
Delivery & Shipping B1F Main All delivery services including chilled/ frozen courier services and overseas delivery are accepted. For express day-of shipments, please consult with the reception desk by 17:00 on the day in question. *Overseas delivery of food products is not accepted.
Hotel Delivery(Free) B2F, 6F Main(Tax-free counter) Purchases made that day can be sent to your hotel. (Limited to contracted hotels in the Tokyo area.)
From Sunday to Thursday: until 17:30/ Friday and Saturday: until 19:30/ only to designated hotels *Please ask the staff for details.
AED(automated external defibrillator) 1F Main Nearby Main Building 1F 2nd entrance of the parking area side
Smoking area Main Building 7F=Japanese garden, Main Building Roof=I-Garden
Isetan original bag
dispenser machine
B1F, 1F Main Isetan original eco-friendly bag dispenser machine: Nearby Main Building B1F entrance of the Meiji-dori side
Isetan original shopping bag dispenser machine:Main Building 1F 2nd entrance of the parking area side

Please refrain from the following

・Smoking is prohibited in all areas within the building. Please refrain from smoking in the building apart from smoking areas.
・Please refrain from taking photos within the building as it may disturb other customers.




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